Privacy Policy

Introduction

PRC Builders ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mobile phone number
• Property address and project details
• Information submitted through contact forms or estimate requests
• Communications with our team (including SMS messages)
• SMS opt-in consent and preferences

How We Use Your Information

We use the information we collect to:

• Provide estimates and quotes for your project
• Communicate with you about your project via email, phone, or SMS
• Send transactional SMS messages (job updates, appointment reminders, security alerts, OTPs)
• Schedule inspections and appointments
• Process payments and send invoice notifications
• Provide customer support and respond to your inquiries
• Improve our services and website
• Send you marketing communications (only with your consent)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements. This includes:

• SMS service providers (Twilio) to deliver text messages
• Payment processors for transaction handling
• Cloud hosting providers for data storage
• Analytics providers to improve our services

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Opt-out of SMS messages at any time by replying STOP
• Update your communication preferences

SMS Messaging

If you opt in to receive SMS messages from us, we will use your mobile phone number to send you:

• Job status updates and service notifications
• Appointment reminders and scheduling confirmations
• Weather-related service alerts
• One-time passcodes (OTP) and security alerts
• Invoice notifications and payment confirmations
• Responses to your customer inquiries

You can opt out of SMS messages at any time by replying STOP to any message or contacting us directly. Message and data rates may apply. For more information, see our SMS Consent & Terms.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.